The aim of this project was to develop a technique for testing whether products really were more useful as a result of applying the User Skills Task Match methodology. A series of studies were undertaken with products that resulted from non-USTM specifications, the problems found were then matched to the Human factors embodied in USTM. This result was a technique called SURVE developed by Mark Kirby. After the project concluded Mark developed the technique further through a series of longitudinal studies.
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