Human Factors in the Design of Electronic Service Delivery Systems for Use in Complex Environments | |
| Duration: | 3 years (1998 – 2001) |
| Funding body: | EPSRC |
| Project effort: | 3 person years |
| Grant value: | £136,094 |
| Status: | Co-Principal investigator |
| Industrial collaboration: | Module Communication Group, Manchester Evening News, British Airways, BT |
| Co-investigator: | Professor Peter McGoldrick (Manchester School of Management) |
The aim of this project was to collect empirical data about the use and acceptance of electronic service delivery systems such as kiosk systems and webTV. The systems studied were either home based or shared access public systems. The information gathered about the acceptance and use of such systems will be used to inform the design of future systems and to develop a model for predicting user behaviour in complex environments.
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